Advisories
View More View Less Overview My flight was changed or canceled Children Traveling Alone Flexible Travel Policies Country Advisories Airport Advisories Airport check-in Seasonal baggage limits
Plan ahead: Before you fly with us, check for any flexible travel policies and visit our airport guides to stay informed and prepared for your journey.

Traveling with one of our partner airlines? Use the U.S. Department of State's site travel.state.gov to understand any restrictions that may affect your journey.

July 31 – Sep 30: French and English Bulldogs can't travel in the cargo hold. Pets in Cabin travel is unaffected. View details.
My flight was changed or canceled
If your flight is affected by a schedule change, we will move you to the next available flight. If your new flight works for you, great! We'll see you onboard.

If your new flight schedule was changed by more than one hour, you have some options:
  • Change your flight online to one that better suits your schedule - up to 1 day earlier or later.
  • Cancel your trip online and receive a refund* to your original form of payment.

If your flight was canceled, we will move you to the next available flight. If your new flight works for you, great! We'll see you onboard.

Otherwise, you have some options:
  • Change your flight online to one that better suits your schedule—up to 7 days earlier or later.
  • Cancel your trip online and receive a refund* to your original form of payment.
  • Contact us to cancel your trip and receive future travel credit.

And remember, if your plans change at any time, there are no fees to change or cancel Main and First Class fares. A fare difference may apply.

*Please note: To qualify for a refund to your original form of payment, you must have an active reservation on the impacted flight. If you voluntarily canceled your trip and received a future travel credit before the flight cancellation, you are not eligible for a refund.
Children Traveling Alone
Children traveling alone between the ages of 5 through 12 on Alaska Airlines, Hawaiian Airlines, and Horizon Air are considered unaccompanied minors (UMNR). For itineraries that include flights operated by another carrier, review the operating carrier's unaccompanied minor requirements before booking. Interline transfers of UMNRs are not permitted.

For additional information regarding unaccompanied minor requirements, fees, and travel restrictions, refer to Children traveling alone.

SSR Documentation

When the UMNR service is required or requested, add the appropriate UMNR SSR to the reservation.

The following information should be added to the child's record as a UMNR SSR:
  • Alaska Airlines flight number, class of service, travel date, and the child's age at the time of travel.
  • Example: SSR UMNR AS 2431G10OCT/UM10NN1 (10 = passenger age at the time of travel)

Important: Unaccompanied minor capacity is limited on each flight. Travel agents must verify that the UMNR SSR returns as confirmed. An unconfirmed SSR may indicate that the maximum number of unaccompanied minors has been reached.

Emergency Contact Information

For all children traveling alone, including UMNRs and passengers ages 13-17 traveling independently, add a PCTC SSR with emergency contact information.
  • Include the emergency contact's name and telephone number.
  • Example: SSR PCTC AS HK/JOHN DOE/US99988881234

Passengers Ages 13-17 Traveling Alone

Passengers aged 13-17 may travel without UMNR service on eligible flights. Junior Jetsetter service remains available upon request and is subject to applicable restrictions and availability.

When a passenger aged 13-17 is traveling independently without UMNR service, add an OTHS SSR documenting the passenger's age and that no assistance has been requested.
  • Include the passenger's age at the time of travel.
  • Example: OTHS TEEN NO ASSISTANCE REQUESTED AGE 15 (15 = passenger age at the time of travel)

For international itineraries, additional documentation and parental consent requirements may apply. Refer to Children Traveling Internationally for country-specific requirements.

Additional Information

For current age requirements, travel restrictions, fees, airport procedures, and eligibility requirements, refer to the following resources:
  • Children Traveling Alone
  • Children Traveling Internationally

Travel agents are responsible for reviewing applicable restrictions, documentation requirements, and travel eligibility before booking and advising the child's parent or guardian of applicable requirements and restrictions.

*The Edmonton, Vancouver and Calgary airports do not allow an adult to obtain a security escort pass due to pre-clearance with US customs and immigration.

*Mexico airports do not allow security escort passes due to customs and immigration requirements.
Flexible travel policies
Waiver template

We are offering a flexible travel policy if you would like to change or cancel your flight.

Flights may be delayed or canceled. Please monitor your flight status regularly. Sign up for flight notifications and we'll notify you of any last-minute delays, cancellations, or gate changes on your flights by email or text message.

Check airport guides for possible advisories regarding minors 17 and under traveling without an adult and pets traveling in the baggage compartment.

Travel To/From:
Hilo, HI (ITO)
Tickets Purchased On / Before:September 23, 2026
Original Travel Dates:September 24, 2026 - September 27, 2026
New Travel Dates:September 23, 2026 - September 30, 2026
Exception Policy
  • Tickets must be changed or canceled prior to the departure of your original flight.
  • If you purchased your tickets through a third party, such as Expedia, another travel agency, or another airline, contact them directly for assistance.
  • Your flight can only be rebooked onto Alaska, Hawaiian, Horizon, or SkyWest as Alaska flights.
  • If you purchased a nonrefundable First Class, Main, Saver, or award ticket, you may:
    • Change your trip without a fee. No difference in fare will apply for new travel through September 30, 2026, in the same cabin.
    • Cancel your trip without a fee and choose to deposit the funds into your Account wallet, or receive a credit certificate for future travel.
  • This waiver is valid only for tickets issued by Alaska Airlines, which you can identify by a 13-digit ticket number that begins with Alaska Airlines code "027".

Waiver code: KITOSTORM0926

PSS Testing

Due to a storm in Hawaii we are offering a flexible travel policy for interisland Hawaii travel, if you would like to change or cancel your flight.

Flights may be delayed or canceled. Please monitor your flight status regularly. Sign up for flight notifications and we'll notify you of any last-minute delays, cancellations, or gate changes on your flights by email or text message.

Check airport guides for possible advisories regarding minors 17 and under traveling without an adult and pets traveling in the baggage compartment.

Travel To/From:
Oahu, HI (HNL)Hilo, HI (ITO)Kona, HI (KOA)Lihue, HI (LIH)Maui, HI (OGG)
Tickets Purchased On / Before:March 20, 2026
Original Travel Dates:March 20, 2026 - March 22, 2026
New Travel Dates:March 20, 2026 - March 29, 2026
Exception Policy
  • Tickets must be changed or canceled prior to the departure of your original flight.
  • When rebooking travel, you must keep the same origin and destination locations as your original trip.
  • If you purchased a nonrefundable First Class, Main, Main Cabin Basic, Saver, or award ticket, you may:
  • This waiver is only valid for tickets issued by Alaska Airlines or Hawaiian Airlines, with flights operated by Alaska (AS), Hawaiian (HA), Horizon (QX), or SkyWest (OO). Tickets issued by Alaska Airlines and Hawaiian Airlines can be identified by a 13-digit ticket number that begins with code "027" or "173".
  • Tickets issued by other airlines with a different carrier code (ticket numbers that don't begin with "027" or "173") are subject to the waiver policy of the other airline.

State and country advisories
United States

Guests transiting through the United States to/from another country must meet U.S. entry requirements for travel.

Please ensure you meet the requirements for entry/transit for all countries in your journey.

  • All travelers must provide contact tracing details*.
    • In compliance with the federal mandate, we must collect passenger information to provide to the CDC if needed for contact tracing.
    • To save time please complete this information prior to arriving at the airport for your flight to the United States

*Contact Tracing is currently suspended until further notice.

Important travel advisory regarding CDC screening requirements

Due to the ongoing Ebola outbreak, the Centers For Disease Control and Prevention (CDC) is directing U.S. nationals who've visited the Democratic Republic of the Congo (DRC), Uganda or South Sudan within the last 21 days to arrive through Washington Dulles International Airport (IAD) for screening. Non-U.S. nationals should postpone travel to the U.S. at this time.

This is a developing situation, and we encourage you to review the latest guidance on the CDC website for the most up-to-date information: https://www.cdc.gov/ebola/situation-summary/title-42-order.html
  • If you haven't started traveling, you may cancel your Alaska Airlines flight(s) at alaskaair.com. If you're traveling with another carrier, please visit their websites to manage those reservations.
  • If you are mid-trip and haven’t left the U.S. yet, contact us and we’ll work to reschedule your travel so you can return home as smoothly as possible.
  • If you’re a U.S. national traveling internationally and have visited the impacted areas, your international carrier will reroute your flight to Washington Dulles International Airport (IAD) in accordance with CDC requirements. To book travel from Dulles to your destination, visit alaskaair.com.
  • If you’re a non-U.S. national traveling internationally and have visited the impacted areas, CDC-related U.S. entry restrictions may apply.
Japan

Japan fuel surcharges

Airlines impose fuel surcharges on international tickets, including flights operated by partner airlines under the same flight code. For flights between Japan and North America or Hawaii, if the yen equivalent of Singapore kerosene exceeds 6,000 yen, the surcharge will be applied. If the average price falls below 6,000 yen, the surcharge will not be applied.

Details of Japan fuel surcharges.
Mexico

Restrictions on electronic cigarettes, vapes or related products

Mexican authorities prohibit the importation and commercial circulation of electronic cigarettes, vaping devices, and similar products. Such items may be subject to inspection, seizure, or other enforcement measures by Mexican authorities upon arrival.

List of goods prohibited or regulated.

Restrictions on pork and pork-derived products

Mexico has expanded its list of countries affected by African Swine Fever (ASF). The list includes some countries in Europe. Travelers should declare any food or products from animal-origin to Customs authorities upon arrival.

More info on restricted animal products.
Airport advisories
Airport check-in
Check in and access your boarding pass via the Alaska Airlines mobile app, on alaskaair.com, or print your boarding passes at home. If you're checking bags, you'll use our new bag tag stations to print bag tags, add a bag, or pay for your checked baggage. If you are unable to obtain your boarding pass before arriving at the airport, please see an agent for a paper version. Learn more about our streamlined lobby experience.
Seasonal baggage limits
During peak travel periods, we limit the number of bags that can be checked by each passenger to and from some locations. Review our Seasonal baggage limits page for which cities have a baggage restriction in effect.